Chat Overview

Frank’s Chat feature gives you a simple way to ask questions about your finances, get more context around something Frank found, or better understand the information in your account.

You can start a conversation by opening Chat from the main navigation or directly from one of your Monitor alerts.

How Frank Chat Works

Frank’s chat experience is built on thousands of hours of financial expertise and supported by structured tools, rubrics, and guardrails designed to improve the quality and accuracy of its responses.

When it’s helpful, Frank can use information you’ve shared in the app to give you more relevant answers. You should assume that information available in your Frank account may be accessible to Chat when responding to your questions.

You don’t need to phrase your questions a certain way. Just ask naturally, add any context that may be helpful, and follow up as needed.

Managing Chat

Start a New Chat

To start a new conversation, select the New Chat icon (+) in the Chat window.

This opens a separate conversation while keeping your previous chats available in your history.

View Chat History

Each conversation is stored separately so you can return to a previous discussion or pick up where you left off.

Select the History icon in the Chat window to view past conversations. Choose any conversation to reopen it.

Customize Frank

You can adjust how Frank communicates with you at any time.

Select the Customize icon to update Frank’s appearance, communication style, and other available preferences.