Providing Feedback

Frank Chat is powered by AI and may make mistakes despite the guardrails and other protections we’ve put in place.

We want to know if something feels off about Frank’s advice. While we regularly audit conversations for accuracy, you’ll know best if Frank made an incorrect assumption or recommendation for you.

To let us know, click Human Help (the life preserver icon) in the left-side navigation. Then click Chat Review.

Your conversation will be securely reviewed by our team of CFPs to check for accuracy. We’ll then reply to you with any findings or necessary corrections, and use those learnings to improve Frank, so it doesn’t happen again.