Force an Update to a Connected Account

Sometimes a connection becomes unstable, and Frank stops receiving data from a connected institution. To fix this, you can force an update.

On an Account detail page, click Actions in the top right, then click Force Refresh.

This will connect to your institution instantly and pull the latest data from your account.

Note: This should not be a common requirement for connected accounts. If it’s happening regularly, please let us know by clicking the Support icon in the top left of the page.